Packing & delivery
Shipping Information
Practical guidance for sending a device to us and receiving it back.
Packing your device
- Use a sturdy box with at least two inches of padding on every side.
- Wrap the device in bubble wrap; do not use loose paper alone.
- Remove or secure any loose parts, drives and accessories.
- Place your ticket number on a note inside the box.
- Seal all seams with packing tape and ship with tracking.
Shipping address
Your confirmation email lists the exact address assigned to your ticket. Please do not ship a device before you have an approved ticket — unexpected packages can be delayed.
Return shipping
Repaired devices are shipped back to the address you confirm on your ticket. Tracking is provided when the package leaves us. You pay to ship your device to Computers Plus. Computers Plus pays return shipping after service, free to you.
Online orders
Store orders ship from the Computers Plus USA online operation. Delivery timing depends on the carrier and destination and is shown at checkout.
Damage in transit
Keep all packaging and contact us right away if a package arrives damaged so we can help with the carrier claim.
Questions?
Reach the Computers Plus USA customer service team and a person will help you.