Legal
Returns and Refunds
Online purchases, returns, refunds and order support are handled exclusively by the Computers Plus USA online operation. Independently owned locations and approved service partners do not process online store returns.
Requesting a return
Contact customer service with your order number before shipping anything back. We confirm whether the item is eligible and provide return instructions.
Condition
- Items must be complete, with all accessories and packaging.
- Items must be in the condition they were received.
- Custom-built systems and special orders may be non-returnable or subject to a restocking fee; this is stated before you buy.
- Software, digital items and consumables are not returnable once opened or delivered.
Refunds
Approved refunds are issued to the original payment method after the returned item is received and inspected. Original shipping charges are refunded only when the return is the result of our error.
Damaged or incorrect items
If an item arrives damaged or is not what you ordered, contact us right away and keep all packaging so we can resolve it.
Repairs
Completed repair services are covered by the repair warranty rather than by this return policy.
Questions?
Reach the Computers Plus USA customer service team and a person will help you.