Help without the trip
Remote Support
Many software, settings and performance problems can be solved remotely with your permission and supervision.
Good fits for remote support
- Software installation, updates and configuration
- Email, printing and network setup questions
- Slow performance, pop-ups and start-up problems
- Account, backup and file-organization help
- Small-business workstation support
Not a fit for remote support
Hardware failures — screens, batteries, ports, liquid damage, failing drives — need a drop-off or mail-in repair.
How a session works
- Request remote support and describe the problem.
- We contact you to schedule a time and confirm pricing before starting.
- You start the remote connection and can see everything we do.
- You can end the session at any time.
Privacy
Do not leave sensitive documents or passwords on screen during a session. We only access what is needed for the task you approved.
Request a Remote Session
1. Choose your problem · 2. Share times that work · 3. We review and confirm, and send a secure payment link if one is required · 4. You receive secure connection instructions. No session starts automatically.
Questions?
Reach the Computers Plus USA customer service team and a person will help you.