Legal
Repair Terms
These terms apply to every repair, whether it is dropped off, mailed in or handled remotely.
Diagnostic and estimate
We evaluate the device and provide an estimate before any repair work begins. If we find additional problems, we contact you for approval before continuing.
Approval
Work starts only after you approve the estimate. If you decline the repair, any applicable diagnostic charge stated on your ticket still applies.
Data backup
Back up your data before service. Repairs can require reinstalling software or replacing storage. We are not responsible for data loss.
Parts
Replacement parts may be new, refurbished or manufacturer-equivalent. Replaced parts are recycled unless you ask for them back when you approve the estimate.
Turnaround
Most repairs are completed within a few business days after diagnostic approval. Exact timing depends on parts availability and is confirmed on your ticket.
Devices we cannot repair
If a device cannot be repaired economically, we tell you and return it. Some older or severely damaged devices may not be serviceable.
Pickup and abandoned devices
Please collect your device promptly after we notify you that it is ready. Storage terms and any abandonment timeline are stated on your ticket.
Warranty
Completed repairs carry a 90-day parts warranty and a 30-day labor warranty unless your written estimate states otherwise. See the warranty policy page for exclusions.
Questions?
Reach the Computers Plus USA customer service team and a person will help you.