Common questions
Frequently Asked Questions
Do I need an appointment to drop off a device?
Yes. Drop-offs are scheduled and require an approved online repair ticket so a technician is ready when you arrive.
Can I send my computer from another state?
Yes. Start a mail-in repair online and your confirmation lists the exact shipping address assigned to your ticket. You pay to ship your device to Computers Plus. Computers Plus pays return shipping after service, free to you.
Will I know the cost before work begins?
Yes. We diagnose the device and send an estimate. No repair work is performed until you approve it.
How long does a repair take?
Most repairs are completed within a few business days after diagnostic approval. Exact timing depends on parts availability and is confirmed on your ticket.
What warranty comes with a repair?
Repairs carry a 90-day parts warranty and a 30-day labor warranty unless your written estimate states otherwise. See the warranty policy page for details and exclusions.
Who handles online orders and returns?
Online purchases, returns, refunds and order support are handled by the Computers Plus USA online operation, not by independently owned locations or service partners.
Is my data safe?
We recommend backing up your data before any service. We access data only as needed to complete and test the repair you approved.
Questions?
Reach the Computers Plus USA customer service team and a person will help you.