Computers Plus USA
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Computers Plus USA

Data Recovery Services

Recover important files, photos, documents, and business data from computers, external drives, and storage devices.

Choose Your Data Service

Remote Data Recovery

If your computer still boots and the drive is detected, our technicians may be able to recover deleted, missing, corrupted, or inaccessible files remotely.

Best for

  • Accidentally deleted files
  • Missing folders
  • Corrupted file systems
  • Formatted partitions
  • External drives that are still detected
  • USB drives that are still recognized
  • Data migration from a failing but readable drive
  • Files lost after Windows problems

Starting at $149

Advanced & Mail-In Data Recovery

For drives that are not detected, physically damaged, clicking, failing, or unable to be safely accessed remotely.

Best for

  • Drive not detected
  • Clicking hard drives
  • Physically damaged drives
  • Liquid-damaged devices
  • Computers that will not boot
  • Severe drive corruption
  • Failed SSDs
  • Devices requiring advanced diagnostics

Advanced recovery pricing is provided after diagnostics.

Start Mail-In Recovery

Certified Data Destruction

When you no longer need the data on a computer, hard drive, SSD, or storage device, Computers Plus USA can securely destroy the data and provide documentation confirming completion.

Best for

  • Old computers being recycled or sold
  • Business equipment being retired
  • Hard drives and SSDs containing sensitive information
  • Customer records
  • Financial documents
  • Employee data
  • Personal files
  • Devices being donated or transferred to another user

Services may include

  • Secure software-based data wiping when appropriate
  • Drive sanitization
  • Physical drive destruction when required
  • Business and multi-device destruction projects
  • Device inventory documentation

Qualifying services include a Certificate of Data Destruction with a unique certificate number such as CPU-DD-2026-000001.

Data Destruction Is Permanent

Once an authorized data destruction service has been completed, the information may not be recoverable. Customer authorization is required before any destruction service begins.

Certificate of Data Destruction

This document certifies that the listed storage device or media was processed for data destruction by Computers Plus USA using the method documented on this certificate.

  • Computers Plus USA name
  • Certificate number
  • Customer or company name
  • Service date
  • Device type
  • Manufacturer
  • Model
  • Serial number when available
  • Drive type
  • Drive capacity
  • Data destruction method
  • Technician or authorized representative
  • Completion status
  • Certification statement
  • Date issued

Certificates document the method actually used. Computers Plus USA does not claim a specific government or industry compliance standard unless the process performed meets that standard.

Stop Using a Failing Drive

If your drive is clicking, grinding, repeatedly disconnecting, or is no longer detected, stop using the device. Continued operation can reduce the chances of successful recovery.

Do not run repair utilities or repeatedly restart a physically failing drive.

Remote Recovery Process

01

Submit Recovery Request

Tell us what happened and what data you need.

02

Remote Diagnostic

A Computers Plus USA technician checks the storage device's condition.

03

Recovery Estimate

We determine whether remote recovery is appropriate and provide pricing.

04

Secure Recovery

Approved files are recovered to another storage device or secure destination.

05

Data Returned

Customer verifies recovered files and the service is completed.

Case statuses: Request Submitted · Awaiting Remote Session · Diagnostic In Progress · Recovery Possible · Awaiting Customer Approval · Recovery In Progress · Data Verification · Completed · Mail-In Recommended · Unable to Recover Remotely

Your Data Stays Private

Computers Plus USA treats customer data as confidential. Technicians only access files and areas necessary to perform the authorized recovery service.

  • Customer files are never displayed publicly.
  • Recovered data is never uploaded without customer authorization.
  • Secure authentication and protected customer accounts.

Need Your Files Back?

Start with a remote recovery evaluation. If the drive cannot be safely recovered remotely, we'll explain your advanced recovery options.

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